Terms of service

The agreement

These terms are between you and Shinyobjectz LLC, an Oregon company that makes raea ("raea", "we" and "us" here). They cover raea.io, the raea app's online features, the service at api.raea.io, and raea's paid plans. Using them means you accept these terms; if you use raea for a company, you accept them for it. raea's source code has its own licence, which these terms don't change. Questions go to hello@raea.io.

Who can use raea

You need to be at least 13, or the age your country sets for agreeing to this on your own. To buy a plan you need to be an adult where you live, or have a parent or guardian agree to these terms for you.

Your account

You sign in with an account you own, keep your devices secure, and are responsible for what's done with your raea account. If a device is lost, remove it in the raea app.

On Team, the person who starts the team is its admin: they invite and remove members, choose the plan and its spend limit, and are responsible for paying for it. Members' use of the team's storage counts toward the team's plan.

Your content

What you make with raea is yours. You give raea only the permission it needs to store, process and send your content where you ask: keeping files in raea storage and publishing videos to the accounts you connect. You're responsible for having the rights to what you store and publish.

If you believe something stored or shared through raea infringes your copyright, write to hello@raea.io with the work, where you found it on raea, and how to reach you, and raea will look into it and remove what infringes.

Publishing

raea publishes to a connected account only when you press Publish, at the time you choose. What you publish must follow each network's own terms and rules (YouTube's, TikTok's, Meta's, LinkedIn's, X's, Bluesky's, Slack's, Discord's), and you're responsible for it as you would be posting it yourself. raea passes on each network's answer, but can't control whether a network accepts, processes or keeps a post.

What you can't do

• Break the law, or infringe anyone else's rights, with raea.
• Publish spam, or content meant to deceive, harass or harm people.
• Get into accounts, data or parts of the service that aren't yours, or get around limits.
• Overload or attack the service, or use it to attack anything else.

raea may suspend an account that does these things, and will tell you why where it can.

Plans, renewal and cancelling

Rendering on your own computer, and the Free plan, cost nothing. Pro and Team are subscriptions. Each plan's price and what it includes are shown before you pay. Prices include any sales tax or VAT: the price shown is what you pay.

• Who sells it: Stripe sells raea's plans as the merchant of record, through Link. Link takes your payment, collects any sales tax or VAT, sends your receipts and handles payment questions, under Link's own terms.
• Renewal: a subscription renews automatically every month and is charged to your saved payment method until you cancel.
• Past what's included: Pro and Team include an amount of storage. Beyond it you pay as you go ($30 per TB a month, counted by the day), but never more in a month than the spend limit you set in your account. The limit starts at $0, and at $0 nothing past what's included is charged.
• Cancelling: cancel any time in your account on raea.io (Billing) or on Link. Your plan keeps working to the end of the month you've paid for, then ends, and nothing more is charged.
• Joining a team: when a Team you belong to has a live plan, your own Pro is set to end with the month you've paid for, since the team's plan covers you. That month isn't refunded, and nothing more is charged.

Refunds

Plans are paid month to month and aren't refunded, including the rest of a month you've started. Link can also refund a payment in some cases. Nothing here takes away a right to a refund or to withdraw that the law where you live gives you.

Prices and the founding member price

raea may change its prices. A new price applies to new subscriptions; an existing subscription's price changes only after raea tells you at least 30 days ahead, and you can cancel before it applies.

The founding member price is the exception. If you subscribed to Pro or Team at its founding member price, raea won't raise that subscription's plan price for as long as it stays active. It belongs to that subscription: it ends if the subscription is cancelled or ends because a payment can't be collected, and it doesn't move to a different plan.

When a plan ends

When a paid plan ends, its storage can be read but no longer added to. raea keeps the files for at least 30 days so you can download them or subscribe again, and may delete them after that. Your account and the Free plan carry on.

The service as it is

raea is offered as it is. It's built with care, but it may change, have outages, or lose data, so keep your own copies of anything that matters. To the extent the law allows, raea isn't liable for indirect or consequential losses, and its total liability to you is limited to what you paid raea in the twelve months before the claim. Nothing in these terms limits a right you have by law that can't be limited.

If someone makes a claim against raea because of content you stored or published, or because you broke these terms, you'll cover raea's reasonable costs of it, to the extent the law allows.

Ending

You can stop using raea and delete your account at any time (the privacy policy says how). raea may end the service, or an account that breaks these terms, with notice where it can, and will give you a chance to take your stored files with you.

Law and disputes

These terms are governed by the laws of the State of Oregon, USA, without regard to its conflict-of-laws rules. If something goes wrong, write to hello@raea.io first; most things can be settled that way. Otherwise, disputes go to the state or federal courts in Oregon, except that if you're a consumer, you keep the protection of the laws, and the right to use the courts, of the place where you live.

Changes

When these terms change, this page shows the new date. A change that matters is announced in the raea app at least 30 days before it applies; if you don't agree, you can cancel before then.